What we do

Marine

PROBLEMS…

With space at a premium aboard even the largest superyachts and owners or guests increasingly wishing to limit the size of crew for privacy, the need to perform duties with minimal on-board crew is a very real pressure.

…SORTED

A Virtual Purser allows the Captain, Heads of Department and crew extra time in their days to do more of what they need be doing, in the knowledge that the boat’s administrative affairs are in safe, capable hands – all without the need for a berth or a desk.

Our purpose is to provide Captain and Owner with a flexible, shore-based purser service. Bespoke to each boat, our service is tailored to each Captain’s preferred way of working. We can be as removed or involved from the rest of the HOD’s and crew as you wish and the role can either be full time, for specific projects or as relief to an on-board purser during leave.

We make a point of building a solid relationship with Captain and crew, learning about your preferences and how you like to work so that we can assist as much as possible in the smooth running of the boat’s operation.

 

Visit our shore based pursers site

 

For a list of services we can assist with click here.

We have the experience and capability to assist in the following areas:

 

  • General Administration Services

    • Design & creation of admin systems
    • Accounts & book-keeping
    • Data management
    • Call handling
    • Diary management
  • Procurement, Victualling & Logistics (Supplies & Ordering)

    • Catering - food & drink
    • Equipment - Emergency (Medical, H&S, LSE)
    • Equipment - Departmental (Catering, Engineering, FOH etc)
    • Clothing, Uniforms, PPE
    • Fuel/Bunkering
  • Crew Administration

    • Employment contracts & job descriptions
    • Travel & accommodation
    • Visa/Immigration paperwork
    • Timesheets and leave calendars
    • Training courses
  • Communications

    • Port Authorities/MCA
    • Customs & Revenues
    • On-shore based parties
    • Subcontractors, Stakeholders & Third Parties
  • Vessel Specific Administration

    • Logs, Contact Lists, Timesheets, Notices & Manuals
    • Emergency information (procedure notices,contacts)
    • Licence & ticket applications/renewals
    • Inventories
  • Guest Services

    • Contacts & itineraries
    • Concierge services
    • Entertainment
    • Transport & accommodation
  • Project Management

    • As required with requested scope of services

 

There may well be other elements of your particular purser duties that we have not included – please don’t hesitate to ask about anything not listed here. If it is administrative in nature, we will certainly be able to assist.

How it works…

As administration professionals we are fanatical about detail, we love to create order and structure from chaos. We provide team members with a marine-based operational background. company-wide proficiency in MS Office (Word, Excel, Outlook), Quickbooks, SAGE & other accounting software if required, professional written and oral communication skills; all with English as a first language, other languages in varying degrees of proficiency, flawless execution of multiple projects and absolute data security and confidentiality.

Technology enables us to deliver the majority of tasks with no apparent difference between operating virtually and being physically present on board. In some circumstances it may prove to be a bonus to have a shore-based office with dedicated phone line and correspondence address. Even for an on-board purser, communications with crew/suppliers/authorities are often via email or phone, so it makes relatively little difference working ‘virtually’. Cloud based, secure file sharing systems allow all data to be managed dynamically and accessible to all parties at all times.

We communicate on behalf of the boat as if we are an actual member of staff. To do this we are usually assigned an email address (or several addresses) such as purser@yourdomain so that it appears to the outside world as if we are just another of the standard crew departments.

It’s the same for telephone calls. We assign the purser department one of our DDI lines. Our switchboard system identifies incoming calls on that line as being for the purser’s department and we answer accordingly with the boat’s name, in the style and tone you prefer. Telephone numbers into our office can either use a local UK dialing code or any other non-geographic number of your choosing.

The ‘Fridaygirl Feeling’ doesn’t end there – we offer much more than Virtual Purser Services.   See our other departments for more information.

  • PA & Secretarial

    • pa services
    • reminder service
    • secretarial services
    • ticket booking
    • diary management
    • travel booking
    • virtual assistant
    • virtual pa
    • virtual secretary
    • errand running
    • letter services
    • audio dictation
    • dictation services
    • digital transcription
    • mini or micro cassette
    • transcription services
    • powerpoint presentations
    • organising meetings
    • organising time
    • organising records
    • event organisation
    • administrative assistant
    • errand running
    • postal mailings
    • business address
    • post reception
    • virtual reception
    • telephone answering
    • call handling
    • customer service
    • pa support
  • Reception

    • answering service
    • call answering
    • call centre outsourcing
    • call centre services
    • call forwarding
    • call handling
    • call overflow
    • call patching
    • first line support
    • live receptionist
    • telephone answering
    • telephone answering service
    • telephone answering services
    • telephone answering uk
    • phone answering
    • phone answering service
    • email forwarding
    • virtual reception
    • virtual receptionist
    • virtual office
    • message relay via email, SMS, call log
    • post reception
    • post forwarding service
  • Finance Department

    • bookkeeping services
    • data entry companies
    • data input
    • database development
    • database programming
    • organising records
    • customer relationship
    • management
    • marketing data
    • data entry
    • credit control
    • chasing payments
    • invoicing
    • expenses
    • Excel
    • Access
    • Filemaker pro
    • Quickbooks
    • Sage
    • MYOB
    • Freeagent
    • Xero
    • Kashflow
    • payroll
    • VAT returns
    • year end preparation
  • Customer Services

    • membership services lines
    • customer relationship management
    • customer service line
    • customer service management
    • Customer query line
    • ecommerce customer support
    • corporate reception services
    • internet enquiry management
    • information request lines
    • customer care service
    • order taking
    • order fulfillment
    • payment processing
  • Administration

    • business process outsourcing
    • business support
    • business support services
    • companies services
    • office assistant
    • admin services
    • administration outsourcing
    • administration services
    • administrative consultant
    • admin consultant
    • admin support
  • Medical Consultancy Support

    • consultant support
    • human resources support
    • medical secretary
    • secretarial services
    • practice manager
    • pa services
    • receptionist
    • call answering
    • receiving post
    • receiving emails
    • diary management
    • booking consulting rooms
    • appointment booking
    • travel booking
    • organising time
    • organising records
    • audio dictation
    • letter writing
    • word processing
    • dictation services
    • transcription services
    • report preparation
    • databases for case tracking
    • record keeping
    • invoicing
    • expense claims
    • payment chasing
    • credit control
    • bookkeeping
    • VAT
    • accounts preparation
  • Marine Support

    • business process outsourcing
    • business support
    • business support services
    • companies services
    • office assistant
    • admin services
    • administration outsourcing
    • administration services
    • administrative consultant
    • admin consultant
    • admin support
    • book-keeping
    • credit control
    • virtual purser
    • travel booking
    • crew travel
    • crew admin
    • guest support
    • book-keeping
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