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Reception / call handling

Niddocks

Niddocks Limited are internet marketing consultants. Often out of the office working on site with clients, when they are then in the office, they regularly need to concentrate on their work without interruption. All of their calls initially come through to our office on their dedicated line and we are their receptionist, answering as Niddocks.

Knowing who’s in, who’s out, who can and can’t be interrupted, we then put through calls externally to the Niddocks office or mobile phones, or take messages as necessary. Clients get to speak to a person rather than an answering machine and can be confident of their message being passed on swiftly, accurately and directly to the person best suited to responding as promised.

Director, Andrea Edlin writes:

“We chose fridaygirl to look after our incoming calls because we needed a professional yet friendly call answering service we could rely on and trust. A large amount of our work involves being away from our office at client sites and we felt it was much better to have all our calls answered personally rather than going through to an answer machine. We have a dedicated member of staff at fridaygirl and also a second member of staff, if required. Most of our clients now believe we have a receptionist/secretary and they even mention her by name, which makes us feel like we have a great team.

fridaygirl were highly recommended to us and we would have no hesitation in recommending them to anyone who is thinking about using a service like this.

We would be lost without you, thank you for your fantastic service!”

www.niddocks.com

Garden Aspects

Garden Aspects Ltd are design and landscape gardeners; based in Cheshire and covering a large geographical area, they also run a successful franchise business for other territories.

GA came to us concerned about missing calls, for both sides of their business, when they’re away from their office, on site with customers. We provide complete call cover - weeding out (!) unwanted sales calls, taking and relaying messages when the team are on site and/or transferring calls to specific GA team members depending on the nature of the call. We also undertake project research and ad hoc admin tasks for them whenever they need. Karen has this to say about us:

“I found Friday Girl after trawling the internet looking for some flexible virtual office support a couple of years ago and I've never looked again since. I would highly recommend Friday Girl to any business big or small who needs professional support and virtual assistance. Thanks to them I have never missed a call from a customer and I consider every member of their team a member of our business as this is how they come across to our customers. There is so much more they offer and I love that I can dip in and out of the different services as and when needed. Friday Girl are professional, efficient and our business is more effective thanks to having them on board.”

Karen Stepanova

www.gardenaspects.co.uk

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