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Customer Services

Vivid Product Design Limited came to us when they launched their new product, Winkku®. With an existing team that needed to focus on further product innovation, marketing and sales, Vivid wanted to create increased capacity without the need for additional staff. That’s where fridaygirl came in – pretty much overnight a customer service ‘department’ had been added to the team.

We spent time learning about the product, even borrowing different models of bicycle to try for ourselves how the units fitted differently to alternate handlebar styles. We took care of incoming enquiries, answered technical questions and kept potential customers informed of production progress on anticipated new styles until Vivid were in a position to bring the customer service function in-house.

Vivid’s Managing Director, Dan Wright MBE had this to say about our service:

“I’d like to record my thanks for the very professional support fridaygirl has given our company as we brought our new Winkku product onto the market. With our limited resources occupied with design, production and sales development it gave me peace of mind to know that calls, contacts and mail from existing and potential customers were being handled without fuss and with diplomacy when needed.

The speed with which Tracey and the others became competent in the detail of the product and being able to offer advice was a revelation.

A number of customers commented later on the professional image of our company conveyed by “Winkku’s call centre” – they couldn’t see a join, which is exactly as it should be!

I’d have no hesitation in using fridaygirl again and in recommending you to others who can benefit from your services. I hope you prosper and have no doubt we’ll be in touch again one day,”

Links…

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The fridaygirl story

The fridaygirl story

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